Career Opportunities at National Bank of Pakistan
National Bank of Pakistan (NBP) fondly known as The Nation’s Bank is on a mission to enhance the financial well-being of the nation. Through its extensive network of local and international branches, NBP strives for sustainable growth and inclusive development. As one of the leading and largest banks in Pakistan, NBP plays a crucial role in the country’s socioeconomic progress, aiming to transform into a future-fit, agile, and sustainable institution.
In line with its strategic objectives, NBP is seeking talented, dedicated, and experienced professionals for several positions in the Information Technology (IT) sector, based in Karachi. This article provides a detailed overview of these career opportunities, including roles, responsibilities, required qualifications, and the application process.
Introduction
National Bank of Pakistan is looking for skilled IT professionals to join its team in Karachi. These positions are critical for the bank’s operations and contribute significantly to its strategic goals.
Overview of National Bank of Pakistan
NBP is a cornerstone of Pakistan’s banking sector, committed to supporting the nation’s financial health. With a robust presence both locally and internationally, NBP focuses on driving sustainable and inclusive growth.
Team Lead – SAP Operations (AVP)
Job Description
The Team Lead for SAP Operations (Assistant Vice President) is responsible for leading the SAP financial accounting system’s operational and technical support.
Qualification and Experience Requirements
- Education: Minimum graduation from a recognized university. A Master’s degree or relevant certifications are preferred.
- Experience: At least 4 years in SAP Financial & Operational Support, preferably in banking.
- Skills: Expertise in SAP financial accounting, GL balancing, issue analysis, business end-user support, strong analytical and communication skills.
Main Duties and Responsibilities
- Execute daily operational/technical tasks of SAP GLs.
- Investigate and rectify posting errors, ensuring timely availability of GL abstracts.
- Provide reports/data from SAP for various bank groups.
- Prepare files to transfer GL balances from branches to Head Office.
- Maintain profit center/cost center in SAP.
- Perform tasks related to monthly, quarterly, and yearly closing.
- Complete other assignments as assigned by supervisors.
Unit Head – SAP Operations
Job Description
The Unit Head for SAP Operations manages the overall support and operations of the SAP financial system, ensuring seamless functionality and efficiency.
Qualification and Experience Requirements
- Education: Minimum graduation from a recognized university. A Master’s degree or relevant certifications are preferred.
- Experience: At least 4 years in SAP Financial & Operational Support, preferably in banking.
- Skills: Proficiency in SAP financial accounting, GL balancing, issue resolution, and end-user support. Strong analytical and communication skills are essential.
Main Duties and Responsibilities
- Oversee daily operations and technical tasks of SAP GLs.
- Collaborate with stakeholders to resolve posting errors promptly.
- Generate required reports and data from SAP for various bank departments.
- Facilitate the transfer of GL balances from branches to the Head Office.
- Ensure accurate and timely GL balancing and maintenance of profit/cost centers.
- Manage tasks related to monthly, quarterly, and annual financial closings.
- Handle additional tasks as assigned by supervisors.
IT Service Desk Analyst (OG-II / OG-I)
Job Description
The IT Service Desk Analyst is responsible for managing 24/7 service desk operations, ensuring effective IT service management and exceptional customer support.
Qualification and Experience Requirements
- Education: Minimum Bachelor’s degree in IT/Computer Science/Engineering from a recognized institution. A Master’s degree or relevant certifications are preferred.
- Experience: At least 3 years in IT Service Desk Operations, Service Request Management, or a related role, preferably in banking.
- Skills: Strong understanding of IT Service Management tools, excellent analytical, interpersonal, and problem-solving skills, effective communication abilities, and a passion for teamwork and continuous learning.
Main Duties and Responsibilities
- Manage 24/7 service desk operations and IT Service Management applications.
- Ensure flawless customer service in incident management and service request fulfillment.
- Respond to inbound calls and electronic requests from end-users.
- Understand and meet end-users’ expectations for incident resolution and service requests.
- Lead and direct team members to ensure compliance with Service Level Agreements (SLAs).
- Perform initial assessment, research, and resolution of basic incidents and requests.
- Provide first-level support for incoming queries and help requests.
- Resolve technical incident tickets at Level 1 before escalating to higher levels.
- Ensure accurate logging and tracking of incidents and requests.
- Follow up on complex incidents to ensure timely resolution and customer satisfaction.
- Maintain constructive communication with other support teams.
- Handle customer issues professionally and ensure efficient use of IT Service Management tools.
- Perform additional tasks as assigned by supervisors.
Application Process
How to Apply
Interested candidates should visit the website www.sidathyder.com.pk/careers to apply online. Ensure that your application is submitted within 10 working days from the date of the advertisement.
Important Dates and Deadlines
Applications received after the due date will not be considered. Only shortlisted candidates meeting the basic eligibility criteria will be invited for tests and/or panel interviews.
Employment Terms
Contract Duration
The employment will be on a contractual basis for three years, with the possibility of renewal at the management’s discretion.
Compensation Package
Selected candidates will be offered a competitive compensation package and other benefits as per the bank’s policies and rules.
Equal Opportunity Employer
National Bank of Pakistan is an equal opportunity employer, welcoming applications from all qualified individuals, regardless of gender, religion, or disability.
Conclusion
Joining the National Bank of Pakistan as an IT professional provides an excellent opportunity to be part of a leading institution contributing to the country’s socioeconomic growth. If you meet the eligibility criteria, don’t miss the chance to apply for these promising career opportunities.
FAQs
Q1: How can I apply for these positions? A1: Interested candidates can apply online through the website www.sidathyder.com.pk/careers within 10 working days from the date of the advertisement.
Q2: What is the duration of the employment contract? A2: The employment contract is for three years, with the possibility of renewal at the management’s discretion.
Q3: Will there be any tests or interviews? A3: Yes, only shortlisted candidates meeting the basic eligibility criteria will be invited for tests and/or panel interviews.
Q4: What is the compensation package? A4: Selected candidates will be offered a competitive compensation package and other benefits as per the bank’s policies and rules.
Q5: Is National Bank of Pakistan an equal opportunity employer? A5: Yes, National Bank of Pakistan is an equal opportunity employer, welcoming applications from all qualified individuals, regardless of gender, religion, or disability.
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