National Bank Of Pakistan NBP Jobs July 2024

Career Opportunities at National Bank of Pakistan

The National Bank of Pakistan (NBP), renowned as The Nation’s Bank is committed to supporting the financial well-being of the country while fostering sustainable growth and inclusive development. With an extensive network of local and international branches, NBP is a pivotal player in Pakistan’s socioeconomic growth, continuously working towards becoming a future-fit, agile, and sustainable bank.

To align with its strategic objectives, NBP is seeking talented, dedicated, and experienced professionals for various positions within the Information Technology sector based in Karachi. Below are the details for the current openings:

1. Unit Head – Payment Switch & Internet Payment Gateway (AVP/VP)

Reporting to: Wing Head – Alternative Delivery Channel

Educational and Professional Qualifications:

  • Minimum Bachelor’s degree in IT/Computer Science/Engineering or equivalent from a local or international university/college/institute recognized by the HEC.
  • Candidates with a Master’s degree in IT/Computer Science/Engineering or relevant certification(s) will be preferred.

Experience:

  • Minimum 6 years of experience in Financial Applications and/or Banking Applications and/or managing Enterprise Payment System, preferably in banks.

Other Skills, Expertise, and Knowledge Required:

  • Sound knowledge of Alternative Delivery Channels.
  • Proficiency in application management, development, or other lifecycle aspects.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Expertise in E-Commerce gateway implementation, E-Banking (ADC), ATMs, Visa debit card issuance & acquiring, IVR, POS network, VAS services, utility bill payments, IBFT, electronic payment gateways, and web-based technologies.
  • Proficiency in MS Office suite (Outlook, Excel, Word, and PowerPoint).

Outline of Main Duties/Responsibilities:

  • Execute initiatives related to Payment Switch & Internet Payment Gateway.
  • Manage the Enterprise Payment System, HSM, and Card Management System.
  • Supervise support for ATM transactions, cards, and mobile application registration.
  • Oversee switch-related projects and collaborate with business groups for BRD preparation.
  • Manage and implement project activities related to Alternate Delivery Channels (ADC).
  • Support the Quality Assurance function in designing and executing test scripts.
  • Develop high-performing teams to address issues and enhance the customer journey.
  • Liaise with business teams, vendors, and other stakeholders for ongoing and new projects.
  • Conduct training sessions for ADC applications and facilitate smooth project implementation.
  • Develop and maintain technical documentation related to ADC Channels.
  • Coordinate with 1-Link and different connected channels for scheme certifications.
  • Install, test, and deploy ADC Channels as per organizational plans.
  • Develop and generate MIS reports for stakeholders.
  • Perform any other assignments as assigned by the supervisor(s).

2. Digital Service Support Officer (OG-II/ OG-I)

Reporting to: Unit Head – Digital Services

Educational and Professional Qualifications:

  • Minimum Bachelor’s degree in IT/Computer Science/Engineering or equivalent from a local or international university/college/institute recognized by the HEC.
  • Candidates with a Master’s degree in IT/Computer Science/Engineering or relevant certification(s) will be preferred.

Experience:

  • Minimum 3 years of experience in Mobile Banking and/or Internet Banking and/or Raast Application support/development.

Other Skills, Expertise, and Knowledge Required:

  • Sound knowledge of Internet Banking and ADC channels/applications.
  • Ability to share relevant technical and industry knowledge with team members.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Effective communication skills, both verbally and in writing.
  • Proficiency in MS Office suite (Outlook, Excel, Word, and PowerPoint).

Outline of Main Duties/Responsibilities:

  • Provide day-to-day support for Internet banking application issues and manage enhancements in Mobile/Internet Banking/Raast application.
  • Oversee ongoing project activities related to mobile and internet banking applications.
  • Support coordination of testing with vendors and stakeholders, assist with SIT & UAT, and manage changes.
  • Maintain and improve system performance by identifying and resolving problems, managing system improvements, and enhancing quality assurance programs.
  • Liaise with internet banking application vendors, supervisors, team leaders, operatives, and third parties to resolve issues timely.
  • Perform any other assignments as assigned by the supervisor(s).

3. CRM Technical Support Officer (OG-II / OG-I)

Reporting to: Unit Head – Call Centre & CRM

Educational and Professional Qualifications:

  • Minimum Bachelor’s degree in IT/Computer Science/Engineering or equivalent from a local or international university/college/institute recognized by the HEC.
  • Candidates with a Master’s degree in IT/Computer Science/Engineering or relevant certification(s) will be preferred.

Experience:

  • Minimum 3 years of experience in Call Centre Support and/or Customer Relationship Management and/or ADC Application support/troubleshooting, preferably in banks.

Other Skills, Expertise, and Knowledge Required:

  • Knowledge of Call Centre, IP Telephony, CRM applications, and UAN/Call Centre operations.
  • Basic knowledge of Database and Middleware integration.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Effective communication skills, both verbally and in writing.
  • Proficiency in MS Office suite (Outlook, Excel, Word, and PowerPoint).

Outline of Main Duties/Responsibilities:

  • Manage operations and provide day-to-day support to call centre application issues and manage enhancements in CRM application on a 24/7 basis.
  • Coordinate with vendors and stakeholders for testing, assist in SIT & UAT, and manage changes.
  • Maintain and improve call centre, CRM, and CMS IT operations by monitoring system performance, identifying and resolving problems, and managing system improvements.
  • Liaise with call centre, CRM, and CMS application vendors, supervisors, team leaders, operatives, and third parties to resolve issues timely.
  • Perform any other assignments as assigned by the supervisor(s).

4. Payment Switch System Officer (OG-II / OG-I)

Reporting to: Unit Head – Payment Switch & Internet Payment Gateway

Educational and Professional Qualifications:

  • Minimum Bachelor’s degree in IT/Computer Science/Engineering or equivalent from a local or international university/college/institute recognized by the HEC.
  • Candidates with a Master’s degree in IT/Computer Science/Engineering or relevant certification(s) will be preferred.

Experience:

  • Minimum 3 years of experience in ADC support, preferably in banks.

Other Skills, Expertise, and Knowledge Required:

  • Expertise in E-Commerce gateway implementation, E-Banking (ADC), ATMs, Visa Debit Cards issuance & acquiring, IVR, POS network, VAS services, utility bill payments, IBFT, electronic payment gateways, and web-based technologies.
  • Good expertise in SQL/Oracle and understanding of systems and standards related to Switch (Like: XML and IS08583).
  • Excellent analytical, decision-making, problem-solving, and time management skills.
  • Proficiency in MS Office suite (Outlook, Excel, Word, and PowerPoint).

Outline of Main Duties/Responsibilities:

  • Collaborate and coordinate with multiple stakeholders.
  • Support in managing the IRIS enterprise payment system, HSM, Dexxis, and Card Management System.
  • Provide support for ATM transactions, cards, and mobile application registrations.
  • Design and execute test scripts and scenarios to validate preliminary results.
  • Generate MIS reports for stakeholders.
  • Perform any other assignments as assigned by the supervisor(s).

5. CRM Application Support Officer (OG-II / OG-I)

Reporting to: Unit Head – Call Centre & CRM

Educational and Professional Qualifications:

  • Minimum Bachelor’s degree in IT/Computer Science/Engineering or equivalent from a local or international university/college/institute recognized by the HEC.
  • Candidates with a Master’s degree in IT/Computer Science/Engineering or relevant certification(s) will be preferred.

Experience:

  • Minimum 3 years of experience in Call Centre maintenance and/or CRM Application support/integration.

Other Skills, Expertise, and Knowledge Required:

  • Knowledge of Call Centre, IP Telephony, CRM applications, and UAN/Call Centre operations.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Effective communication skills, both verbally and in writing.
  • Proficiency in MS Office suite (Outlook, Excel, Word, and PowerPoint).

Outline of Main Duties/Responsibilities:

  • Provide day-to-day support to call centre application issues and manage enhancements in CRM application.
  • Maintain and improve call centre, CRM, and CMS IT operations by monitoring system performance, identifying and resolving problems, and managing system improvements.
  • Coordinate with vendors and stakeholders for testing, assist in SIT & UAT, and manage changes.
  • Liaise with call centre, CRM, and CMS application vendors, supervisors, team leaders, operatives, and third parties to resolve issues timely.
  • Perform any other assignments as assigned by the supervisor(s).

Application Process

Interested candidates meeting the above-mentioned criteria can apply online at www.sidathyder.com.pk/careers within 10 working days from the date of this advertisement. Applications received after the due date will not be considered.

Note:

  • Only shortlisted candidates will be invited for test and/or panel interview(s).
  • Employment will be on a contractual basis for three years, which may be renewed at the discretion of the Management.
  • Selected candidates will receive a compensation package and other benefits as per the Bank’s policy/rules.
  • No TA/DA will be admissible for the test/interview.

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