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Major Recruitment Drive for Phone Banking Officers in Karachi & Lahore

A leading name in the banking and financial services industry has announced a major hiring initiative for Phone Banking Officers. This entry-level position is available in multiple cities, including Karachi and Lahore, offering an excellent opportunity for motivated individuals to launch their careers in banking. A total of 15 positions are open on a third-party contract basis.

Role and Responsibilities of a Phone Banking Officer

The primary role of a Phone Banking Officer is to provide exceptional customer service and support. This position requires a proactive and customer-centric approach to handle inquiries and maintain high standards of service quality.

Key Responsibilities Include:

Handling customer queries efficiently and within standard response times.
Maintaining high-quality responses, meeting targets for courtesy and accuracy.
Continuously enhancing knowledge of banking products and processes.
Meeting all call quality and sales targets as defined by management.
Interacting with customers through various communication channels as directed.
Timely completion of any additional tasks and initiatives assigned.
Ensuring attendance, punctuality, and productivity targets are met.
Participating in all required training sessions.
Maintaining strict confidentiality of all customer and company information.

Candidate Profile and Requirements

The company is looking for candidates who are eager to learn and grow within the banking sector. The ideal candidate will be an excellent communicator with a passion for customer service.

Eligibility Criteria:

Education: A minimum of a Bachelor’s degree is required. Degrees in Business Management, Commerce, and Arts are preferred.
Experience: This is an entry-level position open to fresh graduates and individuals with up to 2 years of experience. Previous customer service experience is considered an advantage.
Age: 20 – 35 years.
Gender: Male.
Skills:
- Excellent verbal communication skills.
- A strong customer-centric approach.
- The ability to multitask and perform well under pressure.
- Basic computer skills are necessary; familiarity with banking systems is a plus.
- Strong organizational skills.

Benefits and Application Details

Successful candidates will be offered a competitive salary and a comprehensive benefits package. The role provides significant opportunities for professional growth and development within a collaborative and inclusive work environment, supported by cutting-edge technology.

Job Details:

- Industry: Banking/Financial Services
- Functional Area: Client Services & Customer Support
- Total Positions: 15
- Job Shift: Rotating
- Job Type: Contract
- Location: Karachi, Lahore, Pakistan