Pakistan Railways Jobs 2025 – Apply Online for Customer Facilitation Manager (Female) Post at Lahore Headquarters
The Government of Pakistan – Pakistan Railways Headquarters Lahore has officially announced new career opportunities for 2025 under its special project titled “Establishment of Business Development and HR Support Unit, Pakistan Railways.”
This opportunity is ideal for motivated, qualified, and experienced professionals—particularly female candidates—seeking a dynamic role in the public sector. The Customer Facilitation Manager (Female) position offers a chance to contribute to the modernization and customer-centric transformation of Pakistan Railways.
In this comprehensive guide, we’ll discuss the full job details, eligibility criteria, application process, salary structure, and frequently asked questions about the Pakistan Railways Jobs 2025 recruitment.
About Pakistan Railways
Pakistan Railways (PR), a division of the Ministry of Railways, is one of the oldest and largest public sector organizations in Pakistan. It connects major cities, facilitates domestic and international trade, and plays a vital role in the country’s economic growth.
Over the years, Pakistan Railways has been evolving with a strong focus on business development, innovation, and digital transformation. The Establishment of Business Development and HR Support Unit is a key initiative under this modernization strategy, designed to bring corporate efficiency and improve customer experience across all operational levels.
The newly announced Customer Facilitation Manager (Female) role is part of this ongoing reform, aiming to strengthen the railway’s relationship with passengers, enhance service delivery, and implement modern communication channels.
Latest Pakistan Railways Job Advertisement 2025 – Overview
| Organization Name | Pakistan Railways Headquarters Lahore |
|---|---|
| Project Title | Establishment of Business Development and HR Support Unit |
| Position | Customer Facilitation Manager (Female) |
| Grade/Scale | PPS-06 (Project Pay Scale) |
| Job Type | Contract Basis (1 Year, Extendable on Performance) |
| Location | Lahore Headquarters |
| Gender Requirement | Female Only |
| Application Deadline | As per advertisement instructions |
| Application Method | Online via National Job Portal (www.njp.gov.pk) |
Pakistan Railways Job Vacancy 2025 – Details and Requirements
Position Title: Customer Facilitation Manager (Female)
Number of Positions: 01
Place of Posting: Lahore
Qualification Requirements:
- Bachelor’s or Master’s Degree in:
- Marketing
- Business Administration
- Public Administration
- Mass Communication
- Or any other related discipline (degree must be HEC-recognized).
- Minimum 2 Years of Post-Qualification Experience in relevant fields, particularly in:
- Customer relations or facilitation
- Marketing or public relations
- Communication, branding, or service management
Experience / Job Description (JD):
The selected candidate will perform the following key responsibilities:
- Manage public relations and communication between passengers and the organization.
- Demonstrate strong interpersonal and verbal communication skills to handle customer queries and feedback.
- Ensure smooth coordination with internal departments for service improvement.
- Develop and manage customer support policies.
- Monitor and analyze feedback from passengers to enhance service delivery.
- Work on customer satisfaction surveys, complaint resolution, and performance reports.
- Collaborate with technical and operational units to improve travel experience.
- Utilize social media and digital tools to engage with passengers effectively.
- Maintain a professional, polite, and proactive demeanor while managing challenging situations.
- Contribute to teamwork and leadership activities for quality assurance.
Age Limit:
- Minimum: 22 years
- Maximum: 35 years
Note: Age relaxation will be applicable as per Government of Pakistan rules.
Pakistan Railways Jobs 2025 – General Instructions
1. Contract Terms
- The appointment will be made on a contract basis for one (1) year.
- Extension is possible based on satisfactory performance and project requirements.
2. Salary & Pay Scale
- The salary will be offered according to the Standard Pay Package for Project Pay Scale (PPS) employees, as approved by the Finance Division.
- Pay may vary depending on the candidate’s qualifications and experience.
3. Age Relaxation
- Government rules regarding age relaxation will apply to eligible candidates.
4. Foreign Degrees
- Candidates possessing foreign degrees must provide HEC equivalence certificates at the time of application.
5. Government Employees
- Employees from government, semi-government, or autonomous organizations must apply through proper channel and provide a No Objection Certificate (NOC).
6. Application Deadline
- Applications must be submitted within fifteen (15) days of the advertisement’s publication date.
7. Incomplete or Late Applications
- Applications that are incomplete or submitted after the deadline will not be entertained.
8. Selection Process
- Only shortlisted candidates will be contacted for interviews or tests.
- The department reserves the right to reject any or all applications without providing a reason.
9. TA/DA Policy
- No TA/DA (Travel Allowance / Daily Allowance) will be provided to candidates attending interviews or tests.
How to Apply for Pakistan Railways Jobs 2025
Here’s a step-by-step guide to applying for the Customer Facilitation Manager (Female) post at Pakistan Railways Headquarters Lahore.
Step 1: Visit the National Job Portal
Go to the official website of the National Job Portal (NJP):
👉 https://www.njp.gov.pk
Step 2: Create an Account
If you are a first-time user, create an account on the NJP portal using your CNIC, email address, and password.
Step 3: Search for Pakistan Railways Jobs
Use the search bar to look for “Customer Facilitation Manager (Female)” or “Pakistan Railways Lahore Jobs 2025”.
Step 4: Review the Advertisement
Click on the job title to open the full description, including eligibility criteria, experience, and terms of employment.
Step 5: Complete the Online Application
Fill in your details carefully, upload your documents (CNIC, degree, photo, certificates), and submit the form.
Step 6: Confirmation
After submission, download or print the acknowledgment slip for your record.
Key Skills and Competencies Required
Applicants must demonstrate the following skills to succeed in the Customer Facilitation Manager (Female) role:
- Excellent communication and public relations abilities
- Strong analytical and reporting skills
- Leadership and team management capability
- Proficiency in MS Office and digital communication tools
- Ability to work under pressure and meet deadlines
- Positive attitude and professional conduct
Why Work for Pakistan Railways?
1. National Contribution
Joining Pakistan Railways means contributing to the country’s largest transportation network, which serves millions of citizens.
2. Professional Growth
The new Business Development and HR Support Unit promotes modern management systems, opening opportunities for learning and growth.
3. Gender Empowerment
This position specifically encourages female participation in leadership roles, aligning with the government’s vision of women empowerment in the public sector.
4. Dynamic Work Environment
You’ll work in a collaborative environment that values innovation, customer satisfaction, and accountability.
5. Competitive Salary Package
The PPS-06 pay scale ensures market-competitive compensation, rewarding both qualifications and professional experience.
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Frequently Asked Questions (FAQs)
Q1: What is the last date to apply for Pakistan Railways Jobs 2025?
Applications must be submitted within 15 days of the job advertisement’s publication. Late applications will not be considered.
Q2: What is the title of the available position?
The announced position is Customer Facilitation Manager (Female) at Pakistan Railways Headquarters, Lahore.
Q3: What qualification is required for this post?
Candidates must have at least a Bachelor’s or Master’s degree in Marketing, Business Administration, Public Administration, or Mass Communication (HEC recognized).
Q4: How much experience is required?
A minimum of 2 years of post-qualification experience in relevant fields such as customer service, marketing, or communication is mandatory.
Q5: Is this a permanent or contract-based job?
This position is contract-based for one year, extendable based on performance and project requirements.
Q6: Can men apply for this position?
No. The current opening is specifically reserved for female candidates to encourage gender diversity and women’s inclusion in management roles.
Q7: What is the salary package for this role?
The salary will follow the Project Pay Scale (PPS-06) system approved by the Finance Division. The exact amount depends on the candidate’s qualifications and experience.
Q8: How can I apply for this job?
Candidates must apply online via the National Job Portal (www.njp.gov.pk). Manual or email applications will not be accepted.
Q9: Are government employees eligible to apply?
Yes, but they must submit their applications through the proper channel with a No Objection Certificate (NOC) from their department.
Q10: Is there any test or interview?
Yes, only shortlisted candidates will be invited for the interview/test phase.
Q11: Is there any age relaxation for applicants?
Yes, age relaxation will be granted as per Government of Pakistan rules and regulations.
Q12: Will travel allowances be provided for interviews?
No, TA/DA will not be provided to any candidate appearing for the test or interview.
Q13: Where is the posting location for this job?
The post is located at Pakistan Railways Headquarters, Lahore.
Q14: How will I know if I’m shortlisted?
Only shortlisted candidates will be contacted via email or phone for further steps in the selection process.
Q15: What is the contact number for inquiries?
For queries, candidates may contact:
📞 042-99201758
Application Address and Contact Information
Project Director
Establishment of Business Development & HR Support Unit
Pakistan Railways Headquarters, Lahore
📞 Phone: 042-99201758
Conclusion – A Career Path for Ambitious Female Professionals
The Pakistan Railways Jobs 2025 opportunity for Customer Facilitation Manager (Female) at Lahore Headquarters is more than just a government job — it’s an invitation to become part of a transformative project.
With the ongoing modernization of Pakistan Railways, this role offers a platform to influence public interaction, improve passenger experience, and implement innovative service policies.
If you are a passionate communicator with a background in marketing, administration, or customer relations, this position is a perfect fit to elevate your professional journey while serving a national institution.
📅 Apply online today via www.njp.gov.pk and take your first step toward a rewarding government career in 2025!
