Ministry of Railways Announces Internship Opportunities at Pakistan Railways Call Center
The Ministry of Railways, Government of Pakistan, has announced a significant internship program, inviting applications for 30 Internee positions at the Pakistan Railways Call Center in Islamabad. This initiative is part of a project titled “Collaboration of Pakistan Railways with different Academic Institutes (Triple Helix Model)” and offers a valuable opportunity for fresh graduates to gain hands-on experience in a dynamic, public-facing environment.
Launch Your Career: Internship Program Details
This six-month, non-extendable internship program is designed to provide young professionals with a comprehensive understanding of customer relationship management, operational support, and corporate communications within a major national organization.
Position: Internees
Number of Posts: 30
Place of Posting: Directorate of IT, RAILCOP House, Islamabad.
Key Eligibility Criteria for Aspiring Interns
The program is seeking talented and motivated fresh graduates who meet the following criteria:
Education: Fresh graduates with 16 years of education from an HEC-recognized institution. Eligible degrees include B.A (English), BS Computer Science/IT, BBA, Mass Communication, and Development Studies.
Age: The maximum age limit for applicants is 25 years.
Essential Skills:
Proficiency in basic computer skills.
Good communication skills with a professional expression and impression.
Multilingual abilities are required.
Job Description and Core Responsibilities
Interns will be an integral part of the Pakistan Railways Call Center team. Their key responsibilities will include:
Handling and operating the Pakistan Railways Call Center CRM.
Developing and presenting daily reports through the CRM system.
Handling and addressing customer information queries related to train operations.
Providing support for official events, meetings, and conferences.
Enhancing office operations through process improvement and innovation.
Collaborating with team members to achieve shared goals and objectives.
Your Step-by-Step Guide to the Application Process
Interested candidates have two options for submitting their applications.
Online Application: Apply online through the official National Job Portal at https://njp.gov.pk.
Manual Application: Alternatively, you can send your complete application package to the address provided below.
Required Documents for Manual Application:
A detailed CV/Resume.
Attested copies of all educational certificates.
A recent photograph.
A copy of your CNIC.
Submission Address:
Deputy Chief Planning
Room No. 104, D- Block
Pak. Secretariat, Islamabad
Ph.: 051-9214272
Application Deadline: All applications must be submitted within 15 days from the date of the advertisement’s publication.
Important Terms and Conditions
Internship Duration: The tenure of the internship is six months and is non-extendable.
Shift Work: Interns may be assigned to work in any shift at the call center.
Pay Package: The pay package for internees will be decided based on their qualifications and experience.
No Future Employment Claim: Interns shall have no claim to future induction or employment in Pakistan Railways.
Shortlisting: Only shortlisted candidates will be contacted and called for an interview.
No TA/DA: No travel or daily allowance will be provided for attending the interview.
Legal Action: In case of the submission of any forged or false documents, the candidate will be liable for prosecution.
This is an excellent chance for young graduates to gain practical skills and contribute to a vital national service.
